Frequently Asked Questions
Everything you need to know about your vinyl experience.
How do you ensure vinyl records aren't damaged during shipping?
We use specialized, heavy-duty cardboard mailers with corrugated inserts to prevent corner dings and ring wear during transit.
What is your return policy for defective or warped records?
If your record arrives warped or with playback-affecting defects, you can return it within 30 days for a full refund or a replacement copy.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Can I cancel a pre-order item?
Pre-orders can be cancelled for a full refund anytime before the official release date or before the shipping process has begun.
Are all the records you sell brand new?
We primarily sell brand new, factory-sealed pressings. Any 'Open Box' or 'Used' items will be clearly marked with a specific grading description.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.